Refund Policy
When you get your money back, how quickly, and the one case where we cannot help.
1. Top-up not delivered
If the balance never reaches the card, you get a full refund including the service fee. Tell us within 14 days and we will process it once the gateway confirms the failure.
2. Wrong amount
If we deliver a different amount than you paid for, we refund the difference, or the whole transaction if you prefer.
3. Duplicate payment
Accidental double top-ups within one hour of each other are refunded in full on request, including the fee on the duplicate.
4. Wrong card number
Once a balance is delivered to a valid card, it belongs to that card and cannot be pulled back by us. Contact us within 14 days with the reference and we will raise a trace with RTA, but we cannot guarantee recovery.
5. Delivered top-ups
A correctly delivered top-up is not refundable — the value is on the card and remains yours to spend on the network.
6. How to ask
Email support@quicktopemirates.com with your receipt reference. Refunds are returned to the original payment method, normally within three business days of approval.
Something in here unclear, or you need a copy for your records? Ask us and we will answer in plain language.